The tractor seems to stall and loses power after 10 minutes of start. The operator think it is an electrical issue. He saw some smoke. Three of 10 tractors seem to have the same symptoms.

"Do not go over the budget. We can't afford it." says my boss. I've just been promoted and I need this project to succeed. But we're experiencing deliverable delays and additional costs. How can I manage this better?

Reported by Grace, one of your team members.

"I have this customer who is persistent in asking for a discount because we admitted that our product, extruder model 4B, was defective. I already extended a deep discount but she feels she is entitled to more. Her company has been with us for 25 years. What can I do?"