Work Issues, Instant Answers, and Solutions
The situation is where you start. You learn by dealing with real-life work situations. Provide a short description of the situation for the learners to work on. Along the way, you will impact results.
Sitches are situations, jams, issues, errors, gaps, troubles, stoppages and many others to fix and solve. They are also opportunities to improve, grow, expand, and introduce better, faster and cheaper ways to get the desired results.
What is your Situation and Question?
Reported by Grace, one of your team members.
"I have this customer who is persistent in asking for a discount because we admitted that our product, extruder model 4B, was defective. I already extended a deep discount but she feels she is entitled to more. Her company has been with us for 25 years. What can I do?"
"I have this customer who is persistent in asking for a discount because we admitted that our product, extruder model 4B, was defective. I already extended a deep discount but she feels she is entitled to more. Her company has been with us for 25 years. What can I do?"
